Refund Policy

Return Policy (30 Days)

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, the item must be:

• in the same condition as when you received it
• unworn or unused
• returned with tags and in the original packaging

A receipt or proof of purchase is also required.

To start a return, please contact us at:

Items returned to us without first requesting a return cannot be accepted.

Return Shipping & Costs

• The cost of return shipping is borne by the buyer.
• Shipping costs are non-refundable.
• Once your return is approved, you will receive instructions for returning the item and the return address by email.
• A return label will not be provided free of charge unless there is a proven error on our part (e.g., wrong or damaged item).

Damages & Issues

Please inspect your order immediately upon receipt.

If an item is defective, damaged, or incorrectly delivered, please contact us immediately at:

We will review the case as quickly as possible and find an appropriate solution.

Exceptions / Non-Returnable Items

The following items are excluded from returns:

• perishable goods (e.g., food, flowers, plants)
• custom-made or personalized products
• personal care or hygiene products (e.g., cosmetics)
• hazardous materials, flammable liquids, or gases
• sale items and gift cards

Please contact us in advance if you are unsure whether an item is eligible for return.

Exchanges

The fastest way to get the item you want is to return the original item in accordance with the return conditions.

Once the return is approved, you can place a new order for the desired item.

A direct exchange is only possible after prior arrangement and subject to availability.

Right of Withdrawal in the European Union (14 Days)

Regardless of the 30-day return policy, customers within the European Union have the statutory right to withdraw from their order within 14 days of receiving the goods without giving any reason.

The item must be in the same condition as when it was received (unworn, unused, with tags and original packaging).

A receipt or proof of purchase is required.

The cost of return shipping is also borne by the buyer in the case of withdrawal, unless there is an error on our part.

Refunds

Once we have received and inspected your return, we will notify you by email of the approval or rejection of your refund.

• Approved refunds will be processed within 10 business days via the original payment method.
• Please note that it may take additional time for the credit to appear depending on your bank or payment provider.
• If more than 15 business days have passed since approval, please contact us at: